FAQ - Frequently Asked Questions (and their answers!)

How can I sign up for a customer account with login?

Currently, our web shop does not have a customer login. Many customers, especially new ones, often find it disturbing if they have to register.
However, we are looking into implementing such a feature in the future.
Until then, we have a simple solution for you: Open the confirmation email of your last order and click the link that will bring you to the status page of your order.
On this page on the top left, you can click start a new order (same address) and make a new purchase (see picture). Your address will be already saved.
The status page of your order also allows you to download a pdf file of your invoice and delivery receipt or change the method of payment, as long as the payment has not been executed at that point.

 
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In a Nutshell
  • All prices include 19% VAT.
  • Ordered today - sent tomorrow!
  • Postage insured Germany EUR 5,50 (shipment to other countries)
  • Pre-payment (via credit card or bank transfer organisations and companies also on account
  • Minimum order requirement EUR 15 (below surcharge of maximum EUR 7)

For details, see Terms of Delivery

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